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Why Work For Diy Transport?

Diy Transport, Inc. is a worldwide auto transport company that is focused on shipping personally owned vehicles anywhere within the 50 states, as well as abroad. We strive to be the best, and we want people who do the same! We're looking for energetic, enthusiastic, goal-oriented individuals who are self-motivated, creative problem solvers to fill multiple positions within the company.

Career Opportunities


Account Representative


Dispatch Representative


Customer Service

Account Representative

A successful Diy Transport Account Representative is a creative, goal-oriented individual. Our Account Representatives act as a liason to customers, assisting them in the shipment of their vehicle from start to finish. This position offers a base pay plus commission bonuses based on performance.

Responsibilities:

  • Receive and make calls to/from potential clients
  • Establish new client accounts
  • Retain existing client accounts
  • Provide customers with accurate pricing for their shipment
  • Answer any and all questions that a customer may have
  • Process shipment orders
  • Shipping cars, trucks, machinery and other vehicles across the country
  • Importing and exporting vehicles, freight, and more internationally

Requirements:

  • At least one year of sales experience is preferred but not required
  • Customer service skills are a necessity
  • Motivated problem-solvers
  • Computer and phone skills
  • Excellent communication skills via phone as well as email/text
  • Well versed in the industry is a plus
  • Time management
  • Organizational skills

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Dispatch Representative

We are looking for a reliable Dispatch Representative to act as a communication point for customers and carriers to help transport their orders. You will receive requests, transmit messages, and track orders.

The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task, as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities:

  • Receive/Make calls to customers and carriers record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch carriers for Transport Orders
  • Prioritize calls according to urgency and importance
  • Use Phone calls, emails, instant messaging to communicate with all parties in order to successfully dispatch a transport order
  • Monitor routes and build a carrier network to coordinate and prioritize orders needing dispatched
  • Provide carriers with information about orders including special instructions, dimensions of vehicles, locations obstacles , locations horus etc
  • Enter data in computer system and maintain live logs of order statuses

Requirements:

  • Proven experience as dispatcher or relevant position (minimum of one year preferred)
  • Tech Savvy with knowledge of relevant methods
  • Create and maintain a Carrier Network
  • Keep a live log of when orders are picked up and delivered
  • Mediate communications between customers & carriers
  • Attention To Details
  • Must know how to multitask and be organized
  • Receiving calls from customers & carriers
  • Address problems and requests by transmitting information or providing solutions
  • Monitor routes and carrier availabilities to coordinate customer’s transport orders
  • Enter data into computer systems and maintain logs and records of carrier, driver’s info, pick up dates delivery dates etc
  • Active listener with excellent communication skills
  • Sound judgement & critical thinking

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Customer Service Representative

The goal of a Diy Transport Customer Service Representative is to verify a successful vehicle transport with the customer, determine the qulity of the experience as perceived by the customer, and correcting any issues in a timely and professional manner. We want all of our customers to walk out of the experience happy with the service that they received, and it is the responsibility of our Customer Service team to make sure that every customer is pleased with the outcome of their transport.

Responsibilities:

  • Maintains customer records by updating account information
  • Resolve transport hiccups with quick identification and prompt solutions
  • Track the progression for each order ensuring a proper timeline is consistently accomplished
  • Keeps consumer files up to date across multiple company interfaces
  • Responsible for analyzing specific feedback from each customer’s experience

Requirements:

  • Minimum 1 year of customer service experience required
  • Interpersonal communication skills
  • Must be attentive to detail
  • Positive mindset & outlook
  • Adaptability
  • Initiative skills
  • Knowledge of product
  • Time management
  • Organizational skills

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